TUMCAT

Method suitability

Study type

XField studies
Lab studies
Online studies
Questionnaire

Development phase

Concepts
Early prototypes
XFunctional prototypes
XProducts on market

Studied period of experience

Before usage
XSnapshots
XAn episode
XLong-term UX

Evaluator / Info provider

UX experts
XOne user at a time
Groups of users
Pairs of users

Data

XQualitative
XQuantitative

Applications

XWeb services
XPC software
XMobile software
Hardware designs
Other:

Requirements

Trained researcher
XSpecial equipment

Summary

Remote, automated, online sampling of user experiences, based on automatic logging of user actions or on timing over the network.

Description

Users receive a small software package that takes care of logging their actions with the software to be studied, and which sends the loggings to a remote server across the network. At the server, specific (combinations of) user actions are recognised and were (beforehand) defined as triggering user experience sampling questions. Questions are predefined in combination with the triggering actions or defined timing and appear in a browser window at the user side of the system. Users need not be in a laboratory, but can work at their own computers at home.

Strengths

Contextual measurement
Remotely
Long-term measurement possible

Weaknesses

Equipment in the form of dedicated software needed.
Tailoring is required for defining triggers and making them function.

References describing the method

Vermeeren A, Kort J., Cremers A., Smets N., Fokker J. Comparing UX measurements: a case study. Proceedings of COST294-workshop "Meaningful measures: Valid Useful User experience Measurement", June 2008, Reykjavik, Iceland

Kort J., Vermeeren A.P.O.S., Fokker J.E. (2007). Conceptualization and measuring UX. In E Law, A Vermeeren, M Hassenzahl & M Blythe (Eds.), Towards a UX manifesto. COST294-MAUSE affiliated workshop (pp. 57-64). Lancaster: COST.

References about quality of the method

Vermeeren A, Kort J., Cremers A., Smets N., Fokker J. Comparing UX measurements: a case study. Proceedings of COST294-workshop "Meaningful measures: Valid Useful User experience Measurement", June 2008, Reykjavik, Iceland

Kort J., Vermeeren A.P.O.S., Fokker J.E. (2007). Conceptualization and measuring UX. In E Law, A Vermeeren, M Hassenzahl & M Blythe (Eds.), Towards a UX manifesto. COST294-MAUSE affiliated workshop (pp. 57-64). Lancaster: COST.

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