TRUE Tracking Realtime User Experience

Method suitability

Study type

Field studies
XLab studies
Online studies
Questionnaire

Development phase

Concepts
Early prototypes
XFunctional prototypes
XProducts on market

Studied period of experience

Before usage
Snapshots
XAn episode
Long-term UX

Evaluator / Info provider

UX experts
XOne user at a time
Groups of users
Pairs of users

Data

XQualitative
XQuantitative

Applications

XWeb services
XPC software
XMobile software
XHardware designs
Other:

Requirements

Trained researcher
XSpecial equipment

Summary

Games software is instrumented to track behavior.
Users report reactions throughout test.
Live video record is indexed to events.

Description

Participants play a game and their behavior and reactions are recorded on logs and a video.

Strengths

Objective
Rapid
Can be done in groups
Track record of produt impact
Used to assess design goals

Weaknesses

Requires sw development
Requires lab

References describing the method

Kim, J. H., Gunn, D. V., Schuh, E., Phillips, B., Pagulayan, R. J., and Wixon, D. 2008. Tracking real-time user experience (TRUE): a comprehensive instrumentation solution for complex systems. In Proceeding of the Twenty-Sixth Annual SIGCHI Conference on Human Factors in Computing Systems (Florence, Italy, April 05 - 10, 2008). CHI '08. ACM, New York, NY, 443-452.

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