TRUE Tracking Realtime User Experience
Games software is instrumented to track behavior.
Users report reactions throughout test.
Live video record is indexed to events.
Participants play a game and their behavior and reactions are recorded on logs and a video.
Can be done in groups
Track record of produt impact
Used to assess design goals
Requires sw development
Kim, J. H., Gunn, D. V., Schuh, E., Phillips, B., Pagulayan, R. J., and Wixon, D. 2008. Tracking real-time user experience (TRUE): a comprehensive instrumentation solution for complex systems. In Proceeding of the Twenty-Sixth Annual SIGCHI Conference on Human Factors in Computing Systems (Florence, Italy, April 05 - 10, 2008). CHI '08. ACM, New York, NY, 443-452.
References describing the method