ServUX questionnaire

Method suitability

Study type

Field studies
Lab studies
XOnline studies
XQuestionnaire

Development phase

Concepts
Early prototypes
XFunctional prototypes
XProducts on market

Studied period of experience

Before usage
Snapshots
XAn episode
XLong-term UX

Evaluator / Info provider

UX experts
XOne user at a time
Groups of users
Pairs of users

Data

Qualitative
XQuantitative

Applications

XWeb services
PC software
Mobile software
Hardware designs
Other:

Requirements

Trained researcher
Special equipment

Summary

A modular questionnaire for evaluating Service User eXperience (ServUX). The questionnaire is constructed of modules, each addressing distinct aspects of ServUX: cross-platform and crossmedial interaction, user-driven service composition, social communication and construction, dynamic content and functionality, contextual computing, and other ServUX-related issues such as trust and privacy.

Description

ServUX questionnaire is to be used after the participant has used the service.

Strengths

Covers a broad set of pragmatic-hedonic aspects of modern web service UX. Quick and lightweight in iterative service development.
Flexible, modular structure.
Extensible.
Can be used online/remotely.

Weaknesses

Needs to be complemented by other tools to gain an in-depth understanding of the subjective experiences of web service users.

Leave a Reply

 

 

 

You can use these HTML tags

<a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <s> <strike> <strong>