Long term diary study

Method suitability

Study type

XField studies
Lab studies
XOnline studies
Questionnaire

Development phase

Concepts
Early prototypes
XFunctional prototypes
XProducts on market

Studied period of experience

Before usage
Snapshots
An episode
XLong-term UX

Evaluator / Info provider

UX experts
XOne user at a time
Groups of users
Pairs of users

Data

XQualitative
Quantitative

Applications

XWeb services
XPC software
XMobile software
XHardware designs
Other:

Requirements

XTrained researcher
Special equipment

Summary

Study UX over time.

Description

A prototype of the product is given to participants who agree to use it for 6 months to a year, and report their experiences and emotions at short fixed intervals in the form of journal entries.

Strengths

Gives a good idea about the user experience in a variety of settings

Weaknesses

High dropout rate?
Requires working prototypes
Problems with self reporting?

References describing the method

Diary method: Bolger, N., Davis, A., & Rafaeli, E. (2003). Diary methods: Capturing life as it is lived. Annual Review of Psychology, 54, 579–616.

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