Human Computer trust

Method suitability

Study type

XField studies
XLab studies
XOnline studies
Questionnaire

Development phase

Concepts
Early prototypes
XFunctional prototypes
XProducts on market

Studied period of experience

Before usage
XSnapshots
XAn episode
Long-term UX

Evaluator / Info provider

UX experts
XOne user at a time
Groups of users
Pairs of users

Data

Qualitative
XQuantitative

Applications

XWeb services
XPC software
Mobile software
Hardware designs
Other:

Requirements

Trained researcher
Special equipment

Summary

The Human Computer Trust scale is a psychometric instrument specifically designed to measure human-computer. Both cognitive and affective components of trust are measured; the affective components are the strongest indicators of trust.

Strengths

instrument has been studied and tested; but no full validation reported yet

Weaknesses

- same drawbacks as with all subjective scales

References describing the method

Madsen, M., Gregor, S.: Measuring Human-Computer Trust. In: Gable, G., Viatle, M. (eds.) 11th Australasian Conference on Information Systems, p. 53 (2000)
http://en.scientificcommons.org/43562260

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