Experience Sampling Method (ESM)

Method suitability

Study type

XField studies
Lab studies
Online studies
Questionnaire

Development phase

Concepts
Early prototypes
XFunctional prototypes
XProducts on market

Studied period of experience

Before usage
XSnapshots
An episode
XLong-term UX

Evaluator / Info provider

UX experts
XOne user at a time
Groups of users
Pairs of users

Data

XQualitative
XQuantitative

Applications

XWeb services
XPC software
XMobile software
XHardware designs
Other:

Requirements

XTrained researcher
XSpecial equipment

Summary

Experience sampling is a method for collecting experiences "in situ" and immediately, thus there is no disturbance because of memory effects.

Description

Participants get ESM questions on a specific device and have to answer these questions.

Strengths

in situ data no disturbance by memory effects especially emotions can be captured well

Weaknesses

requires high compliance from participant, rather high effort for participants

References describing the method

Larson, R., & Csikszentmihalyi, M. 1983. The experience sampling method. In H. T. Reis (Ed.),
Naturalistic Approaches to Studying Social Interaction. New Directions for Methodology of Social and Behavioral Science, Vol. 15: 41-56. San Francisco: Jossey-Bass.

References about quality of the method

Csikszentmihalyi M, Larson R. 1992. Validity and reliability of the Experience Sampling Method. See deVries 1992, pp. 43–57.

ScollonCN, Kim-Prieto C, Diener E. Experience sampling:promise and pitfalls, strengths and weaknesses. J Happiness Studies 2003,4:5-34.

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