Controlled observation

Method suitability

Study type

Field studies
XLab studies
Online studies
Questionnaire

Development phase

Concepts
Early prototypes
XFunctional prototypes
XProducts on market

Studied period of experience

Before usage
XSnapshots
XAn episode
Long-term UX

Evaluator / Info provider

UX experts
XOne user at a time
Groups of users
Pairs of users

Data

XQualitative
XQuantitative

Applications

XWeb services
XPC software
XMobile software
XHardware designs
Other:

Requirements

XTrained researcher
XSpecial equipment

Summary

Individual participants are invited to a controlled environment (not real context) to test e.g. colors or audio of the system. The target is to gain insights of design details that would be hard to test in real contexts (e.g. controlled lighting conditions, background noise).

Description

Data can be collected in different ways, e.g. videotaping facial expressions of users.

Strengths

Possible to collect experiential data on design details without expensive field studies.

References describing the method

Jordan, P. (2003) Designing Pleasurable Products

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