3E (Expressing Experiences and Emotions)

Method suitability

Study type

XField studies
Lab studies
Online studies
Questionnaire

Development phase

Concepts
Early prototypes
XFunctional prototypes
XProducts on market

Studied period of experience

Before usage
Snapshots
XAn episode
Long-term UX

Evaluator / Info provider

UX experts
XOne user at a time
Groups of users
Pairs of users

Data

XQualitative
Quantitative

Applications

Web services
PC software
XMobile software
Hardware designs
Other:

Requirements

XTrained researcher
Special equipment

Summary

3E (Expressing Experiences and Emotions) can be used during field studies to collect information about users' experiences and emotions in semi-structured way.

Description

3E (Expressing Experiences and Emotions) uses a template on which users draw and write their experiences and emotions about the evaluated application during a field study. The basic template includes a stick figure with an empty face and a speech and thought balloon that users can fill in. The template is typically a part of diary data.

Strengths

People can freely express their feelings in a non-serious format, both verbal and non-verbal.

Weaknesses

Analysing the drawings & writings is rather laborious and interpretation errors may occur. The data is on paper, so researchers need to wait for some days until the papers are delivered to them.

References describing the method

Tahti, M., Arhippainen, L., 2004. A Proposal of collecting Emotions and Experiences. Volume 2 in Interactive Experiences in HCI, pp. 195–198.

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